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Frequently asked questions
Why is Spotify not legal for commercial use? (as well as other B2C music services)
Unlike Soundsuit, Spotify – and other maintrain (B2C) music services like Apple-Music, Youtube, Pandora, Deezer and others – are not legal for commercial use. It is clearly stated in Spotify’s Terms And Conditions and in Spotify’s FAQ section.
Do i need to pay complementary royalty fees (to the PRO's) if i subscribe to Soundsuit?
In US, if you use Soundsuit, the relevant copyright fees (reproduction fees + performance fees) are included in your Soundsuit subscription. You do not need to pay additional fees on top (e.g. BMI, ASCAP, SESAC, GMR).
In the rest of the world, you do need to get a music license (performance fees) from your local Copyright Collecting Society, such as PRS-PPL (UK), GEMA (DE), SACEM (FR), APRA AMCOS (AU), etc. Soundsuit covers in this case only the Reproductions fees.
Do I receive a business invoice after subscribing?
When you subscribe to Soundsuit, you receive a confirmation email. The invoice will be attached to this email.
As a music service for professionals, Soundsuit delivers business-compatible invoices, with all necessary information to comply with any international accounting standards.
Useful remark:
If on the day of your subscription your free trial is not ended yet, you will receive the email with the attached invoice on the day when your subscription will officially start (i.e. the day when your free trial will end).
Does Soundsuit's free trial includes an obligation to purchase?
No, Soundsuit’s trial is absolutely free of charge and without any binding nor obligation to purchase. To start your free trial, no credit card is required, so you do not need to share any banking details. And the transition from the trial to the subscription is NOT automatic!
What’s included in the monthly/yearly fee?
If your business is located in the US: the Soundsuit fee includes the relevant licenses to legally play music in your location. You do not need to pay additional copyright fees on top (e.g. BMI, ASCAP, SESAC, GMR).
If your business is located in the rest of the world: you will need to get an additional music license from your local Performing Rights Organisation (PRO), e.g. PRS-PPL in the UK, GEMA in Germany, SACEM in France, etc.
Can i cancel my subscription at anytime?
You can cancel your Soundsuit subscription at any time, and for free.
Please simply send an email to support@soundsuit.fm. Without termination, the subscription automatically renews for a new term.
What is the cancellation notice?
The notice period reads
- for a monthly subscription, 14 days to the end the subscription.
- for a yearly subscription, 3 months to the end of the subscription.
What are the available payment methods?
You can pay yearly or monthly using:
- VISA credit card
- MasterCard credit card
- AMEX credit card
- ACH direct debit (USA)
- SEPA direct debit (Europe)
- iDEAL (North Europe)
- Apple Pay (Apple users)
Is Soundsuit compatible with Sonos?
Yes, you can easily use Soundsuit with your Sonos sound system. As a certified premium partner of Sonos, Soundsuit is fully compatible with all Sonos devices.
Is Soundsuit compatible with Loxone Smart Building?
Yes, Soundsuit is seamlessly integrated into the Loxone system. As a certified premium partner of Loxone, Soundsuit is fully compatible with the Loxone system and all the Loxone speakers.
Very good music selection and customer service. My personalized playlists perfectly match my customer target group.
Our international clientele requires us to stay up to date with music trends. Soundsuit does all the work for us.
Finally a modern solution. When on auto-piloted, no more hassle for the team. Very practical for our restaurant!
Perfect solution for events. The playlist setup takes seconds. It’s plug and play. Really easy!
No need for an expensive music agency any longer. Soundsuit’s team and smart tech make things cheaper and much more flexible.
Great product. Easy to deploy across multiple sites. Very competent support.
Well curated music catalogue. The on-brand playlists improve our guest experience.
Other services that we tried let slip many songs with offensive lyrics. Not Soundsuit!
Personal and nice support. The created music atmosphere perfectly fits my salon concept. Recommended!
Great music service for professionals. It saves us significant time. Very happy with Soundsuit.
My customers often praise the motivating music atmosphere in my gym. They should congratulate Soundsuit.
It saves all the manual playlist work: creating, scheduling, updating! Ideal for store managers.
Soundsuit insures a premium and consistent music atmosphere. Without any effort for us.
Easy to use for non tech-savvy staff. Great music selection. And affordable price. I recommend!
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