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Frequently asked questions
Do i need to pay complementary royalty fees (e.g. BMI) if i subscribe to Soundsuit?
In the US, if you use Soundsuit, all necessary copyright fees are included in your Soundsuit subscription. You do not need to pay additional fees on top (e.g. BMI, ASCAP, SESAC, GMR).
In the rest of the world, you do need to get a music license from your local Copyright Collecting Society, such as PRS-PPL (UK), GEMA (DE), SACEM (FR), APRA AMCOS (AU), etc.
Do I receive a business invoice after subscribing?
When you subscribe to Soundsuit, you receive a confirmation email. The invoice will be attached to this email.
As a music service for professionals, Soundsuit delivers business-compatible invoices, with all necessary information to comply with any international accounting standards.
Useful remark:
If on the day of your subscription your free trial is not ended yet, you will receive the email with the attached invoice on the day when your subscription will officially start (i.e. the day when your free trial will end).
Does Soundsuit's free trial includes an obligation to purchase?
No, Soundsuit’s trial is absolutely free of charge and without any binding nor obligation to purchase. To start your free trial, no credit card is required, so you do not need to share any banking details. And the transition from the trial to the subscription is NOT automatic!
What’s included in the monthly fee?
The fee includes all the licenses you need to stream music in a place of business in the United States and in Canada. All the potential music licenses are then included (e.g. BMI, ASCAP, SESAC, GMR, SOCAN, RE:SOUND). With Soundsuit, you do not have to worry again about licensing!
If your business is located outside the US and Canada, you will need to get an additional music license from your local collecting society, e.g. PRS-PPL (UK), GEMA (Germany), SACEM (France), etc.
Can i cancel my subscription at anytime?
You can cancel your Soundsuit subscription at any time, and for free.
Please simply send an email to support@soundsuit.fm. Without termination, the subscription automatically renews for a new term.
What is the cancellation notice applied?
The notice period reads
- for a monthly subscription, 14 days to the end the subscription.
- for a yearly subscription, 3 months to the end of the subscription.
What are the available payment methods?
You can pay yearly or monthly using:
- VISA credit card
- MasterCard credit card
- AMEX credit card
- ACH direct debit (USA)
- SEPA direct debit (Europe)
- iDEAL (North Europe)
- Apple Pay (Apple users)
Is Soundsuit compatible with Sonos?
Yes, you can easily use Soundsuit with your Sonos sound system. As a certified premium partner of Sonos, Soundsuit is fully compatible with all Sonos devices.
Very good music selection and customer service. My personalized playlists perfectly match my customer target group.

Jens Fay
Owner
BoConcept
Our international clientele requires us to stay up to date with music trends. Soundsuit does all the work for us.

Carmina Brovot
Owner
Prevôt Hotel
Finally a modern solution. When on auto-piloted, no more hassle for the team. Very practical for our restaurant!

Tim Mälzer
Chef & Owner
Überland
Perfect solution for events. The playlist setup takes seconds. It’s plug and play. Really easy!

Matthias Schmitt
Head of events
SAP
No need for an expensive music agency any longer. Soundsuit’s team and smart tech make things cheaper and much more flexible.

Quentin Couturier
Co-Founder
Izipizi Eyewear
Great product. Easy to deploy across multiple sites. Very competent support.

Christian O.
IT Admin
Scout24
Well curated music catalogue. The on-brand playlists improve our guest experience.

Jochen F.
Franchisee
Coffee Fellows
Other services that we tried let slip many songs with offensive lyrics. Not Soundsuit!

Felix W.
Facility Manager
Optimum Clinic
Personal and nice support. The created music atmosphere perfectly fits my salon concept. Recommended!

Nina Gaesser
Owner
NG Hair & Makeup
Great music service for professionals. It saves us significant time. Very happy with Soundsuit.

Marco Henningsen
Store Manager
Husens
My customers often praise the motivating music atmosphere in my gym. They should congratulate Soundsuit.

Maya Lawah
Owner
FräuleinFIT
It saves all the manual playlist work: creating, scheduling, updating! Ideal for store managers.

Gerardo Jara
Head of Retail
Z. Fashion
Soundsuit insures a premium and consistent music atmosphere. Without any effort for us.

Luisa H.
Mercedez-Benz Lounge
Easy to use for non tech-savvy staff. Great music selection. And affordable price. I recommend!

Annabell von Krockow
Owner
iXmal Fitness






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