Terms and Conditions
As from July 2023
Welcome!
For us, your satisfaction as a customer, as well as the protection of your data, are the highest priorities.
Below you can read our terms and conditions. If you have any questions, please contact us.
The Soundsuit® music service is operated by SPHERZ GmbH, Kirchenstrasse 72, D-81675 Munich, Germany (hereafter referred to as “Spherz”). The services related to Soundsuit® are provided by Spherz exclusively on the basis of these terms and conditions.
- Spherz GmbH, hereinafter “Spherz”, provides and arranges the service of intelligent Internet based in-store music for businesses (customers) on the basis of these general terms of business (“Terms and Conditions”). Insofar as Spherz arranges the service, it is delivered according to the provisions of these terms by the trademark of Spherz, i.e. Soundsuit.
- These terms are only valid insofar as Spherz requires registration of the customers for using the service.
- Spherz has the right to change or supplement these terms of use after a suitable period of announcement. Announcements shall be made exclusively by email and on the Internet on the Soundsuit websites. A change shall be deemed approved by the customer unless the customer objects to the change within a month of receiving the announcement of the change. In the event of objection made by the customer, Spherz shall have the right to termination within the prescribed time.
- Deviating, contradicting or supplementing general terms of business shall not become part of the contract even if known, unless Spherz has explicitly agreed to their validity in writing.
- The customer may save these terms of use, the offers selected by the customer and the service to be provided by Spherz separately.
- A contract about the use of the service is concluded upon acceptance of the customer’s application by Spherz. Access to use the service shall be confirmed immediately and electronically by Spherz. Access confirmation does not yet constitute a binding acceptance of the customer’s application. Acceptance is provided by separate email or on the website after the order procedure by means of an extra link provided which will enable the customer to release the desired service for the customer by activating this link.
- Insofar as Spherz provides the customer free of charge trial access to the service, the conditions are subject to those provided in connection with setup of the trial access. This concerns especially termination and extension of the trial access.
- You may revoke your contract statement within two weeks without stating reasons in text form (e.g. letter, email). The period begins upon receipt of this information in text form, however not before conclusion of the contract and not before fulfillment of our information obligations according to section 312c paragraph 2 BGB (German Civil Code) in combination with section 1 paragraphs 1,2, and 4 BGB – InfoV (German Civil Code Freedom of Information Law) as well as our obligations according to section 312e paragraph 1 clause 1 BGB in combination with article 246 section 3 EGBGB (Introductory Act to the German Civil Code). The period of revocation shall be deemed fulfilled if the revocation is sent timely. Revocation shall be addressed to: Spherz GmbH, Kirchenstrasse 72, 81675 Munich, Germany.
- Consequences of Revocation
In case of effective revocation, the services received by either side shall be returned and any utilization (e.g. interest) shall be handed over. If you cannot return or issue the payment or benefits received (benefits of use) or can only do so partially or in a deteriorated conditions, you shall pay us compensation in this respect. This may result in the consequence that you will have to fulfill your contractual payment obligations for the period up to revocation. Obligations concerning refund of payments must be fulfilled within 30 days. For you, the period begins when you send your declaration of revocation; for us it begins when we receive it. - Special Information
In case of a service, your right of revocation will expire prematurely if the contract has been fulfilled by both parties at your request before you have exercised your right of revocation. If you are an entrepreneur in the sense of section 14 BGB (German Civil Code) and are acting in the scope of your commercial or independent activity when concluding the contract, the right of revocation does not apply.
- Spherz provides Internet based music services for businesses. The free trial requires registration of the customer to Spherz. After 30 days of trial, the customers can continue to use the service, which is then subject to a fee. The service provides the POS with intelligent music: each song is played as the output of a computation performed by Soundsuit cloud-based algorithms. The algorithm selects from Soundsuit music catalog the right song, to be played at the right time, at the POS (i.e. Point-Of-Sale, for instance a physical retail store) of the customer. Different criteria are used to select the optimum song: business type, time of the day, season, geographical location of the POS, age group of clients at POS, music direction wished by customers, favorite music pieces indicated by customer, etc.
- The service can provide the customer with the option to interrupt the broadcast by pressing the pause key or to skip the currently played song to get the next one. The service is not installed in a way that the customer is provided broadcasts of tracks of specific artists or albums. The customer has no claim to these functions.
- Spherz has the right to use effective technical measures that are designed to prevent the customer from automatically scanning the soundtracks so as to filter certain music tracks from the soundtracks and/or generating copies of the music tracks.
Spherz is responsible for licenses and permissions from the owners of the musical and/or lyrical compositions (i.e. publishing licenses) and the owners of the sound recordings (i.e. master sound recording use licenses) needed for streaming and reproduction/mechanisation of the Content through the Service.
Public performance fees (due to e.g. BMI) are included when you purchase a Service in the US and/or Canada. You are required to pay public performance fees and/or royalties and/or copyright licenses to Performance Rights Organizations (“PROs”) – e.g. GEMA, STIM, SACEM, SABAM, PPL, PRS, KONA, AKM, etc. – when streaming Content from our Service in markets other than the US and Canada.
Please note that you are at all times responsible for any fees and for making such payments to PROs and any Local Rights Organizations.
You agree to indemnify, defend and hold each of the Spherz Parties harmless from and against any Losses arising out of the public performance and any other use of Content, including your failure to secure and maintain any necessary public performance licenses or make payments to Local Rights Organizations.
You acknowledge and agree that portions of the Service, including Content offered on or through the Service, may be owned, controlled, licensed or otherwise made available by or on behalf of Rights Holders, and your use of or access to the Service is subject to your compliance with the terms, conditions and restrictions imposed by such Rights Holders. In consideration of your use of or access to the Service and Content, you represent, warrant and covenant that:
- you will only use the Service to provide foreground or background media (media, messaging and/or video) at your location;
- you will not amplify, transmit or retransmit the broadcast of Content so as to be audible or visible outside of your premises (beyond ordinary patio or other outdoor speaker usage), or transmit Content outside of your premises;
- you will not use Content in conjunction with any advertising, commercial message, entertainment or other public event at any location for which you or any other person receives consideration of any kind (including a physical activity event or entertainment at your location for which an admission fee is charged);
- you will not transmit, retransmit, alter, record or reproduce (or permit the transmission, retransmission, alteration, recording or reproduction of) any Content other than as expressly permitted herein;
- your location will be properly licensed in the jurisdiction where it is located in order to play or otherwise transmit the Content, and you will be solely responsible for obtaining and timely paying for all music licenses and permissions required in your jurisdiction for the public performance of any Content, including payment of fees directly to PROs and/or Local Rights Organizations.
Accordingly, the authorisations specifically exclude any use of the Content as an accompaniment to musicians, singers, dancers, any other entertainers actually present and performing.
You acknowledge and agree that any Content owned or controlled by Rights Holders shall be deemed the copyrighted works of such Rights Holders, with all right, title, and interest in and to such works, including any programming and compilations provided on or through the Service, vesting exclusively in the applicable Rights Holders. Any Rights Holder may change the functionality of certain aspects of the Service at any time, without notice to you or us. You acknowledge and agree that we are entitled to provide and that Rights Holders are permitted to receive, record, report and monitor usage of Content for purposes of reporting and managing licensing activity as well as compliance, directly or through PROs.
The terms for using our trademarks, service marks, trade names, logos and brands are set out in our Terms and Conditions for Marketing and Branding. For use of third party marks (such as Rights Holders’ marks) additional terms may apply. You acknowledge and agree that you will comply with any applicable terms at all times. You grant us a non-exclusive, worldwide, royalty free right to display your company’s official trademark as well as corporate and/or trade name on our Website for the sole purpose of listing customers of SYB. You may at any time, through contacting us, revoke such right to continue displaying such and we will without undue delay remove the trademark, corporate and/or trade name from the site.
You further undertake not to:
- use any trademark or trade name in your business which is identical to or similar to any of our or third parties’ (including Rights Holders’) trademark, trade name or domain name, or derivative thereof, in a manner which is likely to cause deception or confusion, whether during or after the Term, in any country throughout the world;
- use, register or seek to register any trademark, trade name or domain name which is identical or similar to any of our or any third parties’ (including Rights Holders’) trademarks, trade names or domain name, or derivative thereof, whether alone or together with any other mark, name, word, logo or symbol, either during or after the Term, in any country throughout the world; and
- use, challenge, register or seek to register any of our trademarks or trade names, or the trademarks or trade names of third parties (including Rights Holders), or derivative thereof, as part of any business, company or trade name or as a domain name.
- Registration of the customer with Spherz is necessary in order to use the 30 day free trial. For this purpose the customer will have to provide the requested information, choose a customer name and password and state a valid email address (hereinafter “registration data”). The customer herewith agrees to provide only correct registration data and to update his registration data if necessary.
- The customer undertakes not to share his registration data with third parties, or to allow third parties the use of his registration data. The customer is obliged to inform Spherz immediately upon discovery of any unauthorized use of his registration data and/or his customer account. If third parties use services provided by Spherz by using the registration data, the customer shall be liable against Spherz for this. This also applies if third parties use services that are provided to the customer free of charge.
- Spherz provides a charged service. Spherz has the right to request payment of service charges up to 12 months in advance. Payment is due upon receipt of the confirmation mail.
- Payment is made either by means of bank collection, third-party money transfer (e.g. PayPal) or credit card. Insofar as necessary, the customer agrees to accept invoices electronically.
- Spherz has the right to change prices at any time after announcement in writing and with a period of notice of 6 weeks. The changed price applies unless the customer objects to the changed price within 6 weeks. If the customer objects in time, both parties shall have the right to terminate the contract at the end of the month with a period of one month. If the customer does not object the changed price shall be valid; However, it shall only come into effect after the contract renewal following the announcement. The changed price has no effect on the current contract period.
- If the customer is in default, Spherz shall have the right to discontinue all services in the scope of the offer; However, the customer shall remain obliged to pay the agreed charges for this period.
- The customer may only balance claims made by Spherz against undisputed or legally established counter claims. The customer may exercise the right of retention only if his counter claim is based on the same contractual relation. Cession of claims of the customer against Spherz to third parties shall be excluded. If payment is made by bank collection and return debt notes are incurred, Spherz shall charge a handling fee in the amount of EUR 5.00 per bank collection plus the bank fees incurred to Spherz, unless the customer is able to prove less damage.
Hardware
Hardware
The following terms apply in the event you place an Order for Hardware Products. By “Hardware Products” we mean tangible products or parts thereof that we agree to deliver to you pursuant to an Order, excluding any software that may be contained therein. An example of Hardware Products is our proprietary Streaming & Media Player.
Terms of Delivery
We or, in the event you have placed an Order via one of our Partners, our Partner will deliver the Hardware Products DAP (Incoterms 2010), to your premises or your designated place of delivery. Risk of loss and title to Hardware Products pass to you when delivered at your premises or designated address (the “Delivery Date”). You shall be the importer of record and shall pay all costs related to the import of goods, for example customs charges and import taxes (e.g. import VAT). You are solely responsible for import declaration and for legal compliance in relation with any import of Hardware Products.
Notwithstanding the above, we may, in the event you have placed an Order with us and you have your premises or designated place of delivery outside of the EU, deliver the Hardware Products DDP (Delivered Duty Paid). If a Hardware Product is to be delivered DDP you will be informed about that upon placing the Order. When a Hardware Product is delivered DDP the Delivery Date will be considered the date when the Hardware Product is ready for unloading at your named place of destination. Hence the risk of loss and title to the Hardware Products will pass to you at that point.
Warranty
Immediately upon receipt of the Products, you shall inspect the Hardware Products and notify us or, if you have purchased the Products via one of our Partner, our Partner, of any deficiencies. Spherz warrants that, on the date of delivery through the duration of the Warranty Period (as defined below), the Products will (i) function properly under normal use; (ii) be free from defects in materials or workmanship (“Warranty”). The Warranty is subject to you exercising a reasonable standard of care with respect to protecting and maintaining each Product against damage, peril and theft, including protection against water, moisture and/or impact damage.
Warranty Exclusions
The Warranty will not cover any defects, deficiencies or non-conformities caused by (i) use of the Products with hardware or software that Spherz has not specified as suitable; (ii) your failure to operate the Products in accordance with any of our instructions or documentation, whether written or oral; (iii) failure to implement any updates, upgrades, and other new releases of software made available; (iv) acts or omissions of persons other than Spherz’s or its authorized representatives; (vi) installation or maintenance of Products by someone other than Spherz or third party contracted by Spherz; or (vii) abuse, use at an unsafe or not suitable site, unusual physical or electrical stress. We do not extend the Warranty. You are specifically not allowed to reverse-engineer, decompile, disassemble, modify or create derivative works based on the Hardware Product or its software or any part thereof. Furthermore, you are not allowed to circumvent any technology used to protect Content accessible through the Hardware Product.
Remedies
If a Hardware Product materially fails to conform to the limited Warranty set forth above as determined by Spherz, Spherz shall repair or replace the nonconforming Product with a comparable product, as determined by us in our discretion. You hereby transfer to us title and ownership of any parts that we replace at your request. THE REMEDIES EXPRESSLY PROVIDED IN THIS SECTION WILL BE YOUR SOLE AND EXCLUSIVE REMEDIES AND YOU HEREBY WAIVE ANY OTHER RIGHTS OR REMEDIES YOU MAY HAVE AGAINST Spherz WITH RESPECT TO ANY NON-CONFORMING HARDWARE PRODUCTS.
Warranty Period
Unless otherwise set forth in a Master Agreement with Spherz, the Warranty period shall be 12 months, beginning on the Delivery Date (the “Warranty Period”). For Hardware Products that we repair or replace pursuant to the above, the Warranty Period shall be the greater of (a) 90 days from the date of your receipt of the repaired Products or parts, and (b) 12 months from the initial Delivery Date of the nonconforming Product.
Warranty Claim
You shall have no claim under the Warranty, unless and until we receive from you, during the Warranty Period, (i) a written notice describing the Warranty breach in reasonable detail (a “Warranty Claim”), and (ii) remote and physical access to the affected Products, as well as information in sufficient detail to enable us to reproduce and analyze the failure. In case you have purchased the Hardware Product via one of our Partners you shall refer and direct the Warranty Claim to such Partner who will handle the Warranty Claim on your behalf in accordance with the Warranty Claim procedure set out herein.
If we receive a valid Warranty Claim meeting the requirements herein within the Warranty Period, we will not charge for any repair, replacement, error identification, or correction of the nonconforming Hardware Product, or for return shipment of any repaired Hardware Product to you, except for any costs that are caused by your relocation of the Product from the destination to which it was originally delivered by us. You agree to prepay freight and insurance charges for the return shipment of the nonconforming Product to Spherz. We will reimburse you for such actual and reasonable cost, provided that the Warranty Claim meets the requirements of this Agreement. You agree to follow our then current return material authorization process (available on request).
If your Warranty Claim fails to meet any of the requirements set forth above, we reserve the right to charge for our, or our authorized service providers’, out-of-pocket costs incurred, including those relating to error identification or correction efforts, repair, replacement and shipment costs.
Partner Warranty
The warranty terms of this Agreement also apply to Hardware Products purchased via one of our Partners. Any Warranty Claims related to Hardware Product purchased via one of our Partners shall be directed to such Partner, who will handle the Warranty Claim on your behalf in accordance with the Warranty Claim procedure set out herein.
The Partner is solely responsible for any misrepresentation of Spherz’s warranty, remedies or any other commitments offered by the Partner and Spherz will not honour any such Partner remedies, warranties or commitments.
Delivery Time
Unless explicitly stated in writing, any delivery time provided is an estimate. We have the right to a reasonable extension of time, if the delivery is delayed for reasons not caused by us or beyond our control. We will make reasonable efforts to inform you of any material delays in delivery time caused by us. If delay in delivery is caused by you, a subcontractor assigned by you or due to any conditions within your control, we are entitled to postpone the delivery of the Hardware Product to a reasonable date. In this situation, we are entitled to compensation for all direct costs caused by the delay and to receive interest in accordance with law from the agreed day of delivery until the new day of delivery. If a delay for which we are responsible lasts for more than three (3) months you will, as your sole exclusive remedy in case of such delay, be entitled to cancel the Product(s) ordered.
- Spherz guarantees availability of its servers at 98% on an annual average. This excludes times when the server cannot be reached via the internet due to technical or other problems outside the influence of Spherz (e.g. acts of God, fault of a third party, etc.). Spherz may restrict access to the service if the safety of the network operation, maintenance of net integrity, especially avoidance of serious disruptions of the network, of the software or of saved data requires such measures.
- Furthermore it is guaranteed that the service complies with the essential functional descriptions.
- Spherz shall be liable for damage caused by it or its simple agents for minor negligence – even outside the contract – only if an obligation is violated whose observation is of special significance for achieving the purpose of the contract (cardinal obligation) as well as in cases of damages arising from death, and injury to body or health. In the event of violation of a cardinal obligation, liability shall be limited to such damages that are typically foreseeable in the scope of this agreement, except in cases of intent or gross negligence or if liability is mandatory due to damages arising from death, and injury to body or health. Liability according to the product liability law shall remain unaffected.
- Spherz shall not be liable for damages that are controllable by the customer or damages that the customer may have prevented by taking reasonable measures. In the event of data loss, Spherz shall be liable only in the amount of the reconstruction effort incurred with backup copies available. The customer is hereby informed explicitly that he is responsible for making backup copies regularly and to a sufficient degree. Therefore, Spherz shall not provide compensation for loss of data. Spherz is committed to protect all customers with the care common to the industry. However, Spherz shall not be subjected to claims for damages incurred by data espionage, hacker attacks, faulty hardware or software or acts of God.
- Change of the burden of proof at the customer’s disadvantage is not connected to the above provisions.
- Spherz dissociates itself explicitly from the contents of any pages that are referenced directly or indirectly (by so-called links) from Spherz’s website. Spherz does not assume liability for these contents and sites. The providers of such pages are responsible for their content. By judgment of May 12th 1998 (case number 312 O 85/98), the Twelfth Civil Chamber of the Hamburg District Court decided that parties who publish a link may have to accept co-responsibility for the contents of the linked page. According to the District Court, this can only be prevented by explicitly distancing oneself from these contents. As the Internet site www.soundsuit.fm (”Soundsuit”) also contains links, Spherz GmbH explicitly distances itself from the contents of the linked pages. This declaration applies to all links published on the Internet site and for all the contents of the pages to which links or banners direct the user.
Our company’s commitment and measures for privacy and data protection are described on this page: soundsuit.fm/privacy.
- The period of the contract is defined by the service and offer selected by the customer.
- The period of charged offers is extended automatically by the period corresponding to the selected offer; unless the contract is terminated in writing before expiry of the contract by one party. The period of termination is:
– for a monthly subscription, 14 days to the end of the subscription;
– for a quarterly subscription, 1 month to the end of the subscription;
– for a yearly subscription, 3 months to the end of the subscription. - Termination is to be declared vis-à-vis Spherz GmbH, Kirchenstrasse 72, 81675 Munich, Germany, in writing. Text form shall be deemed fulfilled by sending a letter or an email. The right to terminate the contract without notice shall remain unaffected. Specifically, Spherz shall have the right to termination without notice if the customer has provided incorrect information for registration, if the customer changes the domicile stated at the time of the conclusion of the contract and he does not inform Spherz of his new address without being requested to do so within 14 days, if the customer violates these terms of use, or if the customer is in default for payment of the fees in the amount of at least two monthly charges.
- In the event of termination without notice on the part of Spherz, Spherz shall have the right to claim an amount of 75% of the sum of all monthly basic fees the customer would have been obliged to pay if contract periods would have proceeded properly or in case of proper termination by the customer. The customer’s right to prove less damage shall remain unaffected. In the event of termination due to an important reason, Spherz shall have the right to block the service for the customer.
The legal relations between the customer and Spherz are subject to the law of the Federal Republic of Germany. Exclusive court of jurisdiction for all disputes arising from this contract is Munich, if the customer is a businessman, juristic person of public law or a special fund under public law or is without legal venue in Germany. In addition, Spherz has the right to take legal proceedings at his general legal venue.
Frequently asked questions
Unlike Soundsuit, Spotify – and other maintrain (B2C) music services like Apple-Music, Youtube, Pandora, Deezer and others – are not legal for commercial use. It is clearly stated in Spotify’s Terms And Conditions and in Spotify’s FAQ section.
In US, if you use Soundsuit, the relevant copyright fees (reproduction fees + performance fees) are included in your Soundsuit subscription. You do not need to pay additional fees on top (e.g. BMI, ASCAP, SESAC, GMR).
In the rest of the world, you do need to get a music license (performance fees) from your local Copyright Collecting Society, such as PRS-PPL (UK), GEMA (DE), SACEM (FR), APRA AMCOS (AU), etc. Soundsuit covers in this case only the Reproductions fees.
When you subscribe to Soundsuit, you receive a confirmation email. The invoice will be attached to this email.
As a music service for professionals, Soundsuit delivers business-compatible invoices, with all necessary information to comply with any international accounting standards.
Useful remark:
If on the day of your subscription your free trial is not ended yet, you will receive the email with the attached invoice on the day when your subscription will officially start (i.e. the day when your free trial will end).
No, Soundsuit’s trial is absolutely free of charge and without any binding nor obligation to purchase. To start your free trial, no credit card is required, so you do not need to share any banking details. And the transition from the trial to the subscription is NOT automatic!
If your business is located in the US: the Soundsuit fee includes the relevant licenses to legally play music in your location. You do not need to pay additional copyright fees on top (e.g. BMI, ASCAP, SESAC, GMR).
If your business is located in the rest of the world: you will need to get an additional music license from your local Performing Rights Organisation (PRO), e.g. PRS-PPL in the UK, GEMA in Germany, SACEM in France, etc.
Please simply send an email to support@soundsuit.fm. Without termination, the subscription automatically renews for a new term.
The notice period reads
- for a monthly subscription, 14 days to the end the subscription.
- for a yearly subscription, 3 months to the end of the subscription.
You can pay yearly or monthly using:
- VISA credit card
- MasterCard credit card
- AMEX credit card
- ACH direct debit (USA)
- SEPA direct debit (Europe)
- iDEAL (North Europe)
- Apple Pay (Apple users)
Yes, you can easily use Soundsuit with your Sonos sound system. As a certified premium partner of Sonos, Soundsuit is fully compatible with all Sonos devices.
Yes, Soundsuit is seamlessly integrated into the Loxone system. As a certified premium partner of Loxone, Soundsuit is fully compatible with the Loxone system and all the Loxone speakers.
