Multi-zone, not just multi-room
VIP lounges, Premium Lodges, hospitality areas, and event spaces each need their own atmosphere — at the same time, on the same night. A single playlist on a single device is not a solution at this scale.
Customer Story · Events & Hospitality
Wiener Stadthalle chose Soundsuit for its
VIP lounges, Premium Lodges, and event spaces.
One account, multiple zones, premium playlists ready to go — music management across a 1 million-guest-a-year venue, built to be as simple to run as it should be.
Vienna · Austria's largest multi-purpose event venue
At a glance
- Customer
- Wiener Stadthalle — Austria's largest multi-purpose event venue · Roland-Rainer-Platz 1, 1150 Vienna
- Profile
- 1 million+ guests per year · Six halls · Capacity up to 16,000 · Host venue for the Eurovision Song Contest 2015
- Soundsuit deployment
- VIP lounges · Premium Lodges · Event spaces · Multi-zone setup managed by one admin, multiple staff users per zone
- Why Soundsuit
- Legal · Easy · Multi-zone-native · Fully licensed for commercial use · One-account-many-zones login · Curated premium playlists
The challenge
Music that scales across a 16,000-capacity venue.
The Wiener Stadthalle isn't a single venue — it's six halls, multiple VIP lounges, Premium Lodges, and event spaces, all running in parallel across a 24-hour event calendar. From sport finals to world tours, from corporate galas to live recordings, the music demands shift by hall, by zone, by time of day. Managing it has to be effortless for staff and bulletproof on the legal side.
Staff turnover is constant
Hospitality teams rotate by event. Whoever is on shift needs to walk in, log in, pick a zone, and have the right music playing — without a training session, without a support call, without admin help.
Legal compliance is non-negotiable
A venue of this profile cannot stream from consumer services like Spotify or Apple Music — they are not licensed for commercial use. AKM (Austria's collection society) and adjacent rights need to be covered, end of story.
Premium content, not radio noise
VIP guests in the Premium Lodges expect a curated experience that matches the room. Random shuffles, ads, and unpredictable transitions break the standard.
One admin, many users, no chaos
The operational lead defines playlists, schedules, and zones centrally. Staff log in to their assigned zone and inherit what has been prepared. No one edits the wrong playlist by accident.
The insight
In a venue this size, music isn't a nice-to-have — it's part of how guests experience the room.
Across the Stadthalle, atmosphere is one of the levers that shapes how a night lands. VIP guests notice the difference between professional curation and a random shuffle; hospitality staff notice the difference between an app they can pick up in seconds and one that needs a training session before every event.
The requirement was practical, not decorative: a service that treats venue music like the operational system it is — structured, multi-zone, legally clean, and simple enough that any staff member can run it from a phone.
What Soundsuit unlocks for the Stadthalle
One admin. Many zones. Premium playlists ready to go.
01
Multi-zone control from one admin account
Playlists, schedules, and zones are configured centrally. VIP lounges, Premium Lodges, and event spaces each run their own atmosphere — managed from a single dashboard.
02
Staff log in to a zone, not to chaos
Any staff member opens the app, selects their zone, and inherits the playlists and schedules the admin prepared. No training. No support tickets. No wrong-playlist mistakes.
03
Legally clean across every hall
Soundsuit is fully licensed for commercial use in Austria and across Europe. AKM / austro-mechana, GEMA, SUISA, SACEM, PRS-PPL — all covered.
04
Premium curation, not radio shuffle
Every playlist is curated by music professionals — built for a specific mood, daypart, and audience profile. VIP guests get the standard they expect.
05
Scales with the event calendar
From a quiet corporate breakfast to a 16,000-seat concert night, the same platform handles it. Zones can be activated, paused, or rescheduled without changing the infrastructure.
Powered by Soundsuit
The infrastructure behind multi-zone venue music.
Designed for operators running many spaces in parallel.
Operations
- One admin account · unlimited staff users
- Multi-zone configuration — per hall, per VIP area
- Schedule playlists by daypart, weekday, or event
- Remote control from any device — phone, tablet, browser
- Centralised or decentralised control — configurable per zone
Music & legal
- 70M+ track catalogue across all major genres
- Premium playlists curated by music professionals
- Fully licensed for commercial use across Europe (AKM, GEMA, SACEM, PRS-PPL, SUISA…)
- No ads, no DJ chatter, no consumer-service interruptions
- Hardware-agnostic — Sonos, Q-SYS, Audac, or any network player via streaming URL
How it's deployed at the Stadthalle
Soundsuit runs across multiple zones inside the venue, with each zone configured independently and centrally managed by the operations team.
| Zone | Use | Control |
|---|---|---|
| VIP Lounges | Pre-event and intermission ambient — curated for hospitality reception | Tablet-based remote control · zone-locked staff login |
| Premium Lodges | Private guest experience — relaxed but on-brand | Tablet-based remote control · zone-locked staff login |
| Event Spaces | Variable by event — schedules pre-loaded per booking | Centralised admin control · scheduled playback |
Results
Soundsuit went live across the Stadthalle's VIP lounges, Premium Lodges, and event spaces. Quantitative results will be added to this page once enough time has passed to measure operational and guest-experience impact.
Inside the Wiener Stadthalle
VIP lounges, Premium Lodges, and hospitality spaces — where the atmosphere lives.
Trusted by 10,000+ businesses across 50+ countries
Frequently asked questions
Everything operators ask before going live.
Is Soundsuit legal for use in a large public venue in Austria?
Yes. Soundsuit is fully licensed for commercial use across Europe, including Austria (AKM / austro-mechana coverage). A venue-scale deployment like the Wiener Stadthalle's is fully compliant with public-performance licensing requirements.
How does one admin manage multiple zones?
The admin account configures playlists, schedules, and zones centrally. Each staff member receives a login bound to specific zones; they cannot accidentally modify a zone they are not assigned to. One central operator, many venue-facing users, no cross-zone edits by mistake.
Do staff need training to use Soundsuit?
No. Staff open the Soundsuit app on any device, log in, select their zone, and play the curated content the admin has prepared. The interface is designed to require zero training — which matters for hospitality teams that rotate by event.
What music is played in the VIP lounges and Premium Lodges?
Curated playlists built by music professionals, matched to the daypart and the room's purpose. The admin selects or schedules the right playlist; staff can adjust within the boundaries the admin sets.
Does Soundsuit work with the venue's existing audio hardware?
Yes. Soundsuit works with Sonos, Q-SYS, Audac, and any network player that accepts a streaming URL — no proprietary hardware required. Existing audio infrastructure is fully reusable.
Can the same Soundsuit account scale to more zones in the future?
Yes. The subscription model is one-zone-one-license, with multiple users per zone supported under a single admin account. Adding a new VIP area or event space is a configuration change, not a new contract.
Compliance
Play fair.
Play legal..
Spotify, Apple Music, and Deezer are not legally permitted for business or public use — in stores, offices, hotels, gyms, or airports.
Soundsuit is licensed for commercial use in 50+ countries. We pay artists up to 5× more per subscription than personal streaming services.
Licensed with
GEMASACEMAKMSUISABUMAPPL/PRSSIAESABAMSTIMSGAETONOIMRAIMROAPRA AMCOS
ServiceBusiness use
Licensing coverage varies by country. Visit Help Center for details on your region.
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