• To ensure the best possible performance, we request that you use a wired setup, in other words that you connect your Soundsuit player to the Internet via an Ethernet cable.
• Recommended dedicated bandwidth for our player: at least 25 Mbps.
• Recommended configured cache size: At least 4 GB for Android and iOS.
• Prioritized Internet access for the player:In your router (e.g. Netgear, Fritzbox, etc.) you can specify which network devices and applications are preferred or disadvantaged when accessing the Internet connection. Such prioritization of devices and applications is also referred to as Quality of Service (QoS). For more information, please contact your IT service provider or the manufacturer of your Internet router.
• In case of any disruption in your connectivity (e.g. slow-down, breakdown, etc.), the offline mode will automatically kick in. This means that the player will only play songs it has downloaded to the internal memory.

Our Soundsuit Players are delivered fully configured as Plug&Play solutions and are therefore ready for use immediately after connection to the audio system and the Internet. Depending on the internal infrastructure, you may only have to set up your firewall accordingly. Connections via port 80 must be allowed.

Our standard MAC address for the player: 00:11:28:0X:XX:XX
In your specific installation case, the X:XX:XX must be replaced by the serial number of the individual player. Example: The MAC address using for instance the serial number A8968 will have the following Mac address: 00:11:28:0A:B9:68

In order for the player to function correctly on networks with limited access to incoming and outgoing traffic (through a router or when using firewalls), traffic must be allowed on a few ports. In all cases, the traffic is initiated by the player (outgoing traffic) and uses raw TCP.

Important: Network default settings must allow raw TCP over port 80.